amazon.comから恐怖のブラックメールを全セラーに送りつける事件発生

amazon.comからなにげに届いたホリデーシーズンのToysカテゴリー販売権利のメール。

別にアカウントパフォーマンスがクソほど悪くなければ、
普通に権限は獲得できるものなんです。

ですが、謎に昨日のことなんですが、
amazon.comからToysカテゴリー販売できませんメールが届きました。

なんでやねん

数年前、
フランスのSAL便大幅遅延によるクレームで、
欧州でのこの販売権利取れなかったのを思い出しましたね。

どうやらメールはamazon販売者全員に送られたらしい

実際にamazonから届いたメールはこちらです。

Dear Seller,
We are writing to let you know that your seller account does not currently meet some or all of the following Holiday Selling Guidelines for the Toys & Games store this holiday season:
– Your first sale on Amazon.com must occur prior to September 19, 2017 (sale does not need to be specific to the Toys & Games store)
– You must have processed and shipped at least 25 orders between September 1 and October 31, 2017 (orders do not need to be specific to the Toys & Games store)
– Your short term order defect rate must be no greater than 1% as of November 1, 2017.
– Your pre-fulfillment cancel rate must be no greater than 1.75% between October 1 and October 31, 2017.
– Your late shipment rate must be no greater than 4% between October 1 and October 31, 2017.
To be eligible to sell in the Toys & Games store this holiday season, please evaluate your selling practices and take action immediately to increase your sales or improve your performance. You can review your order history and performance metrics at:
https://sellercentral.amazon.com/gp/seller-rating/pages/performance-summary.html/
Here are some steps you can take:
– Monitor your customer metrics and take appropriate corrective action if necessary. You can find your customer metrics in the ‘Performance’ section of your seller account.
– Check your orders frequently in the ‘Manage Orders’ section of your seller account.
– Minimize order cancellations: Don’t list quantities of stock for sale than you don’t have available to ship.
– Ship orders and confirm shipments in a timely manner.
– Ensure your seller policies are up to date.
– If you work with outside shippers, solidify their commitments for providing prompt shipping confirmation.
Please note that your orders that use Fulfillment by Amazon (FBA) will not be subject to the holiday season shipping requirements.
Thank you for selling on Amazon.
Regards,
Amazon Services

この赤字の部分ですね。

普通に流し読みしてたんですが、
does notあたりで「ファ！？」ってなりますよね。

あとタイトルが「Important information about your seller account」なんで怖いんだよね。

でいろいろセラー仲間の話を聞くと、
どうやら全員受け取ってる模様。

amazonは自身のみでToys販売するつもりか？

とまで思いましたが、
どうやらまちがいだったようです。

ホリデーシーズンのToysカテゴリ販売条件満たしてんのに、https://t.co/HeDWmT0SG0アカウント全部「お前Toys売れねえから」ってメールきて、は？ってなってたら周りのみんな全員同じメール受け取ってた。
— EIKING (@eiking_asia) October 31, 2017

7時間後に修正されたメールが配信された

そのメールから7時間後、
修正のメールが届きました。

Dear Seller,
We apologize for sending an email that incorrectly stated you are ineligible to sell in the Toys & Games store during the holiday season. We are sorry for this mistake.
To clarify, your seller account currently meets the following Holiday Selling Guidelines for the Toys & Games store:
– Your first sale on Amazon.com must be prior to September 19 of the current year and need not be specific to Toys & Games store.
– You must have processed and shipped at least 25 orders between September 1 and October 31 of the current year and the orders need not be specific to Toys & Games store.
– Your short term order defect rate must be no greater than 1% as of November 1 of the current year.
– Your pre-fulfillment cancel rate must be no greater than 1.75% between October 1 and October 31 of the current year.
– Your late shipment rate must be no greater than 4% between October 1 and October 31 of the current year.
To remain eligible to sell in the Toys & Games store during this holiday season, please continue to meet our Holiday Selling Guidelines. You can review your order history and performance metrics at: https://sellercentral.amazon.com/gp/seller-rating/pages/performance-summary.html/
Thank you for selling on Amazon.
Regards,
Amazon Services

ふう。